FAQ

How do I get started-?

I am a Retailer: Please fill out the sign-up form to get started. After filling out, you will receive an email within 1 to 2 business days.

‍I am a Brand: Please fill out the interest form to get in touch with a representative who can assist.

How do I add more stores to my account-?

Select the live chat bubble at the bottom of your screen to speak with an agent. They will assist you with adding more stores to your account.

How do I add users to my account-?

1. Log in to your Yapa account.
2. Click the circle with your initials in the top right corner and select User Management.
3. Click Create User.
4. Enter your team member’s information.
5. Select the stores you want your team member to have access to.
6. Review the details and click Save.

What observations does Yapa provide-?

Yapa observations provide you with a comprehensive understanding of your store’s performance by analyzing sales, product performance, and customer foot traffic patterns. For a detailed look at the features that power these observations, please refer to the What We Offer section on our website.

How do I make suggestions or report an issue-?

We're always looking for ways to improve and appreciate your input. If you run into any issues while using the platform, you can submit it through the ‘Report a Problem’ button on the right side of your Yapa account at my.getyapa.com.

Alternatively, you can access our live chat support at www.getyapa.com, or email us at help@getyapa.com to submit your suggestions. Your feedback is invaluable to us and we're committed to providing you with the best support possible.

What are the observations based on-?

Data shown in the product reflects your store's transaction data. Results exclude certain product categories and/or brands that may be considered illegal under state and/or federal laws.